Frequently Asked Questions

How many flowers do I need to send?
This depends on the item you have ordered. I will have put in the item description what flowers are suitable for the piece for example it may say: smaller flowers or petals. You will just need to send a few of those and maybe a couple of spares. Please do not send whole bouquets unless you have been asked to for the larger pieces.
Your finished item will include small bubbles which we think adds to the charm and makes the flowers look as if they are in water. We do our best to minimise this but unfortunately It cannot be changed. There maybe occasions where there are small air bubbles/indents on the surface, this is also something we cannot change. Overall these are very small imperfections that may occur and will be hardly noticeable on your finished item of beauty. We do not photoshop these imperfections out of the photos so these are a true representation of the finished items. The back of your finished item may have a few 3D petals, backs of flowers sticking out. This is due to the size of the flowers. The back is not designed to be seen.
Why do my flowers look translucent in parts?
Flowers are very delicate and they bruise easily. This can happen on the special day when the bouquets are being handled, and also during shipping to us. Unfortunately, we cannot always see the damage until after the flower has been preserved. This is incredibly common in preservation and something that we cannot prevent. We handle all the flowers incredibly carefully whilst preserving. We feel this imperfection adds to the flowers story and doesn't hinder its beauty in the slightest.
Will my flowers fade and resin yellow?
We advise you keep your finished items out of direct sunlight and only wipe over with a micro fibre cloth. The resin we use is of the very best quality and UV resistant so should not yellow for many many years. The flowers may also fade in colour after time but again please keep out of direct sunlight and heat and this should help.
If you need any further information at all then do not hesitate to contact us.